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First Steps: What to Do When You Don't Have Much to Go On

By Kary | tutorial

Mar 10

Every case is different and your first steps depend on what the issue is. Let’s say someone complains of a performance issue and gives you a packet capture. That’s all you know. Where do you start? I’d probably try to get more information than spend time looking for something that I don’t know what I’m looking for. But how are you going to get the reputation of a miracle worker if you don’t pull one out of the hat every now and then?

Here’s how I’d get started looking at a performance problem that I don’t know anything about.

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About the Author

I like being the hero. Being able to drop a bucket of root cause analysis on a burning network problem has made me a hero (to some people) and it feels real good, y’all. Get good at packet analysis and be the hero too. I also like french fries.

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(1) comment

Mclovin May 23, 2017

You would do nothing?

There’s nothing here..

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